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Pay Only For What You Use With Shangri-La's CustomStay

April 1, 2009 at 9:01 AM | by | ()

We're big fans of getting something for nothing. But what about getting something for a small extra cost? Doesn't sound quite as sexy but the Shangri-La hotel group has launched CustomStay which, although sounding a bit like the strategy of a no-frills airline, does sound like a decent idea.

CustomStay works like this: as you book your Shangri-La room online, and choose the "Best Available Rate" option, you'll then get a screen offering you a range of other services like airport transfers, breakfast, laundry, spa treatments and resort activities. The neat trick is that you pay a lower room rate if you don't want any of these, and if you do, the individual service costs get cheaper the more you request.

For example, we tried out booking a room at the Shangri-La Sydney. The best available rate for a double was A$250 and we could add items like breakfast, massages, movies, and dining credit. For example, we managed to score A$120 worth of restaurant cash for just A$102; definitely worth it if you know you're going to eat in.

Since the Shangri-La hotel group was proudly the first to offer free Internet in every hotel across the world, WiFi access isn't on the purchasable services list — another thing in their favor. Basically the whole CustomStay idea sounds tailor-made for economic crisis times. Though it could probably do with a cooler name, no?

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