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Bulgari Resort in Bali Not Exactly the 'Pinnacle of Modern Luxury'

Go To The Hotel's Web 
  Site Where: Jln Goa Lempeh Banjar Dinas, Bali, 80364, Indonesia
April 1, 2009 at 2:32 PM | by | Comments (2)

Every so often we feature a hotel review from one of our readers that we feel should be shared with the rest of you dear hotel guests. These reviews are highlighted because they are timely, about cool hotels in cool places and are relatively level-headed. Think you can submit one just like this? Send it in.

We fished this snapshot out of the HotelChatter Flickr Pool and, upon first glance, this photo of an Ocean Cliff Villa at the Bulgari Resort Bali looks gorgeous, no? From the looks of this photo, we'd be down for staying here.

But, um, reader who submitted the shot — hotel maven lyh1 — sheds a little bit of light on fashion house Bulgari's Bali property — and we were let in on a secret: it may not be as awesome as we think it is.

From a link provided in our Flickr pool, we surfed over to TripAdvisor to find the same hotel maven had posted a few more pics of the place — including the gem above. All in all, the property was "a big let down." The deets:

Due to extensive use of wood in both floor, furniture and decor and also due to the lack of refurbishment and maintenance, the villa suffers from wear and tear extensively and it is not even 3 years old. Look closely and there's evidence of wear and tear everywhere. Wood chipping off badly from furniture as if infested by termintes. Scratch marks on panels. It just doesn't feel "luxurious" anymore.

And oh, no, that's not all.

To make things worse, the housekeeping is also extremely sloppy. Notice dirt and stain everwhere. Dirty glasses, stained furniture and worse (and the one that pushed me over the edge), a straw of human hair stuck in a comb, courtesy of the previous occupant. For the price charged which is rack rate exceeding USD1000++ per night, this is totally not acceptable. Upon my complain, the resort waived the F&B charges and promised to send me a "free night" certificate as compensation but that never came. Think they just don't bother after making the token apologies.

To be fair, the common areas and views are indeed beautiful. Service wise is just OK, nothing special. However, given the villa condition and the sloppy house keeping, it's totally not worh it. Fortunately, we pay a discounted rate and only stay one night. Avoid this resort, there are much better choices in Bali.

Oh, ew. Finding a human hair. Gross. Really, really gross.

Have you had a different experience at the Bulgari Bali? Got a different Bali resort to suggest to us? Get to talkin'.

[Photo: lyh1]

Comments (2)

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grim

$1k at the moment? wow. i had used soap in my shower at traders in kuala lumpur last month but nothing compares to when  i found a short and curly in my bread basket when i got room service in spain in jan.

Beautiful hotel!

Last time that that I visited Bali, I tried to find hotels in Bali that similar to Bulgari but I couldn't find one so I booked with Segera. Hopefully next time I can stay at Bulgari hotel.

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