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Sheraton San Diego Launches Super-Concierge Service

Go To The Hotel's Web Site Where: 1380 Harbor Island Dr [map], San Diego, CA, United States, 92101
March 26, 2009 at 2:19 PM | by KatieK | 6 Comments

Nothing’s worse than a front desk staffer — or worse, a concierge — who’s not helpful or even very knowledgeable. (Well, OK, plenty of hotel crimes are worse, but it’s a bummer just the same.)

Guests at the Sheraton San Diego Hotel & Marina needn’t worry over such a fate. The hotel recently inaugurated the Expedia Local Expert program, an upgraded concierge service that gives guests direct access to tickets to 90-plus activities, attractions, tours, dinner reservations, and more in the area. It’s the first ELE desk for both San Diego and the Sheraton brand, though the program is already in place in many high-end hotels and resorts in Hawaii, Orlando, Mexico, Las Vegas, and San Francisco.

The Sheraton SD probably didn’t need much help in the concierge department, considering five seasoned concierge veterans, including one who’s worked on-site for 32 years and another who’s worked for Sheraton for 20-plus years, staff the ELE desk. TA reviews of the hotel include a couple of nice shout-outs to friendly concierges, but otherwise, the reviews of the rest of the property are consistently iffy.

Still, it’s worth noting that the hotel recently finished a $35,000 $35 million renovation renovation that included guestroom upgrades and eco-friendly heating systems. Maybe some of those previous kinks have been smoothed out? Let us know if you’ve stayed here!

6 Comments

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Return to » Sheraton San Diego Launches Super-Concierge Service

  1. patricksw

    HotelChatter Member

    $35,000?

    Doesn't go very far when you're refurbing a hotel. Wouldn't even pay for new carpet.
    March 26, 2009 at 3:15 PM
    #Permalink

  1. KatieK

    HotelChatter Contributing Editor

    true

    That low figure does seem suspect. The hotel seems proud of it?
    March 26, 2009 at 4:20 PM
    #Permalink

  1. jamlynnsig

    HotelChatter Member

    Wrong Number Quoted In Renovation

    It was actually a $27 million renovation, that number is a typo.
    March 27, 2009 at 1:31 AM
    #Permalink

  1. KatieK

    HotelChatter Contributing Editor

    renovation

    Well that would certainly make a lot more sense! The renovation was described as "a multi-phase $35,000 renovation" in the press release they sent us about the concierge service.
    March 27, 2009 at 7:29 AM
    #Permalink

  1. juliana

    HotelChatter Editor

    indeed the press release was wrong

    but the pr folk just told us that the the total hotel renovation was $35 million. i updated in the story.  
    March 27, 2009 at 1:02 PM
    Parent #Permalink

  1. cyranos

    HotelChatter Member

    San Diego Hotel Week

    The last comment we received here at SanDiegoHotelWeek.com was not very encouraging, and also a little bit sarcastic i must say.You can read the comment below...
    I am glad and proud to announce that we now have more than 20 hotels so far participating to this great project.
    I hope that whoever wrote the comment below will correct and update it.
    Sincerely
    Omar Haddedou
    www.sandiegohotelweek.com

    "We hear from our super-secret sources that San Diego will be launching a Hotel Week of specials and deals sometime in the fall, but we can only find one participating hotel so far! That's a far cry from some of the other Hotel Week promotions in cities across the States.

    "America's Finest City" has yet to decide on the exact dates, so perhaps that is why this hotel-heavy city hasn't attracted many participating properties. So far, the only one we found was the Mission Valley Comfort Suites, which is near...not much. We'll keep checking back to see what other hotels decide to join the ranks to lure travelers down there, though.

    Just in case Hotel Week sputters and there aren't too many hot rates or cool hotels, San Diego says that that there will also be discounts on area attractions, golf, dining and nightlife, so at least there should be something fun to do even if you have to pay full price to stay where you want."

    October 4, 2009 at 11:56 AM
    #Permalink

Return to » Sheraton San Diego Launches Super-Concierge Service

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