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EPIC Is Moving Guests To the Intercontinental and Picking Up the Tab

Go To The Hotel's Web 
  Site Where: 270 Biscayne Blvd Way [map], Miami , fl, United States, 33131
December 23, 2009 at 11:59 AM | by | ()

It's not a very happy holiday for The EPIC Hotel which remains closed while the Miami-Dade Health department and the Center for Disease Control and Prevention conducts tests on the water system at the hotel. Last week, a press conference was held to clear the hotel in the death of a tourist from Legionnaire's Disease but because more tests are needed, the hotel cannot re-open until the investigation is complete.

Yet the EPIC has been extremely cooperative with the health department from Day 1 and they began moving guests to other hotels as soon the Legionnaire's concern surfaced. And despite losing a reported $200,000 a day, the hotel is even picking up the tab for guests who have been relocated.

A reader gave us their account of checking into the EPIC:

They handled the situation seamlessly. I was greeted by staff who confirmed I intended to check in. He said there would be no water for 4-5 days due to some contamination. He brought us to the desk, explained we were being moved to the Intercontinental Hotel which was just down the block. The Intercontinental was beautiful, not new like the Epic, but very very nice, Epic covered the cost of the Intercontinental and gave us a voucher to try the hotel again in the future for free. The hotel was absolutely gorgeous, I intend to go back once this matter is cleared up.

We're relieved to hear how well the EPIC is taking care of relocated guests, although we're not surprised. This is a Kimpton Hotel and Kimpton is very in tune with in touch with their guests. In fact, their loyalty program is actually called, InTouch. Plus, the hotel was very cooperative with the city and health officials right from the start. Now, we just hope they can reopen soon. In the meantime, check the hotel's website for up to the minute news on the situation.

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