HotelChatter

After asking a few questions about different menu options, she was cut off by the concierge's indignant scoff: "Ma'am, this is a four-star restaurant." The dessert they were served suggested otherwise. Said employee was less concerned with helpfully answering questions and was, instead, argumentative and spoke with a couldn't-care-less air that earned the Andaz Strike One in the service department.

Understandably, our friend was disappointed when a second Priceline booking landed her at the Andaz yet again last weekend, but such is the risk you run when you land a four-star hotel in the hundred-dollar range. Not only was said phone concierge back on duty (flippant as ever), but questions posed to the front desk about obtaining a secure WiFi connection were met with the suggestion that her husband travel to an internet cafe down the street, and the valet took a good 15-20 minutes to retrieve their car.

As a dedicated Priceline user, our friend has been mildly scarred by the experience. Service with a scoff does not make for a pleasant hotel stay.