HotelChatter

We returned to our room after a reception the first evening and found that Four Seasons' had given us the full signature turn-down service (slippers, ear plugs, water, etc.) plus a cute gift from the fine folks of Ketchikan.

Then our ears perked up at the hotel’s music selection wafting from the bedside clock radio. It was chamber-like and haunting (maybe inspired by Halloween?) and not at all Zen or soothing. So, we Tweeted this:

"Okay, the turndown music in my room at Four Seasons Biltmore is so not soothing. More appropriate for a funeral or beheading. #alaska"

The comment was made in semi-jest (we weren’t gonna go razors to the wrists over this detail or anything), but it caused the Four Seasons Resort to snap into damage control action. The following day post a marathon series of 15-minute meetings, we found a bottle of Syrah in room with the following note:

It was brought to my attention that our turndown music was not to your satisfaction. Please accept my sincerest apologies as this was certainly not our intention to start your stay on this note. I have enclosed a listing of our local radio channels in hope that you may find a channel to your liking.

If there is anything else that we can do to improve your stay, please feel free to call.

Sincerely,
Ian Williams, Director of Housekeeping

We later found out that Four Seasons corporate called The Biltmore to find out who was Tweeting. Then the Biltmore went to ATIA organizers to find out who @global_gourmet was so the could get in touch.

Needless to say, we were beyond impressed. We felt kinda bad about kvetching on the cyber airwaves, but, that’s what we do for a living. Besides, we’re seriously snarky by nature.

Regardless, Four Seasons’ response went way above and beyond what they had to do to make us happy, and natch, we had to Tweet about that too. With a smile.

In the spirit of full disclosure: our 2-night stay at Four Seasons Resort The Biltmore was paid for by Alaska Travel Industry Association (ATIA).