Is The Crosby Street Hotel Being Stingy With Room Keys?
*Update* We have since heard back from Crosby Street's head concierge, who tells us that it is not the hotel's policy to not provide more than one room key. He apologized and said he would make the GM aware of our tipster's experience.
As one of the first guests to check into the Crosby Street Hotel earlier this month, we were wowed by a lot of what the hotel had to offer, particularly the design and the tenor of service. Likewise, an anonymous tipster wrote to let us know that the spacious king-sized room they stayed in at the Crosby recently was “tasteful and fresh and charming and stylish, as was the hotel lobby space.”
What our tipster loved: “the room decor, right down to the pin-stripe wall coverings; the bed; bathroom and products; the well-insulated room and silent night of sleep; the elegant room service presentation at breakfast; and the thoughtful gift box of pencils waiting for me upon arrival.”
What our tipster DID NOT LOVE (all caps theirs): “that I couldn’t get two room keys. I’ve never heard of such a thing. According to the woman at the front desk, their fancy-pants sensor-key system does not warrant handing out two keys.”
This surprised us. During our stay, we had our own fancy-pants sensor key but when we stepped out in SoHo for a spell, we told the front desk that our husband would be arriving soon and they said, “no problem” and put his name on our reservation. When we came back, he was already in our room, and said he’d had no trouble whatsoever checking in and receiving his own key. We were even able to keep our two keys throughout the stay!
So, has the Crosby Street Hotel instituted a new one-key-only policy since opening its doors? We’re still awaiting word from the hotel, and will keep you posted.
Had similar key-rationing experiences? Let us know in the comments below.
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