When the guest arrived at CSH (which wasn't the easiest task in the world, since the building is unmarked and not easily identified as a hotel from the sidewalk), the check-in process was seamless. He was whisked into the lobby, seated by the fire and chatted up by a staffer while another checked him into his room. As pleasant as this all was, he was a little bit concerned when he wasn't asked to present any type of ID at check-in: "No ID. No credit card. No signature. Sure we made a reservation through Quikbook and gave them a card, but is this really a legitimate way to operate?"
Hmm. After check-in, he was ushered up to the room:
Finding the first room lacked the requested tub, we were shepherded across the touch tunnel hallway to a larger room providing not only a bath, but a better view than the alley, and a slightly larger television low at the foot of the king size bed. (Pictured above.) The view and working heat were comparable to the LES though for a lot more money, but the bed is the softest we've had yet. Although, like some complaints we read on TripAdvisor, the bed needlessly convinced us of its downiness as we were relentlessly stabbed by feathers until fully settled in to our slumber.
Being stabbed with feathers does not sound enjoyable to us at all but neither does this: after the guest left, he noticed on his AmEx bill that he was charged an unexplained extra $120. He says: "In every review we've read everyone praises the smoothness of the check-in operation, and we agree, but no one has ever described check-out maybe because, for them and like us, it still isn't over yet."
Yikes. Aside from that little snafu, though, it looks like the guest dug his experience at the CSH; he declared it the closest he'd come to finding everything he wants in a hotel at a fraction of the cost of his fave, the Mandarin Oriental. You can read the full review here.
Have you stayed at the Cooper Square since it opened? Tell us about your stay.
[Photo: The Life Vicarious]