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Igloo Sleeping in Finland Not Always All It's Cracked Up To Be

January 20, 2009 at 5:11 PM | by | Comments (2)

When we first heard about the glass and ice igloos of the Kakslauttanen Hotel & Igloo Village in northern Finland, we thought it sounded like a winter paradise. But we thought we'd better take off our rose-colored snow-goggles and check out the real lay of the snow-covered land up there.

If some of the TripAdvisor reviews are to be believed, then there are a few flaws in the igloo industry. While some guests are perfectly satisfied, quite a few mention problems with service. One guest mentioned "90% of [the staff] are not capable to communicate in English", which surprised us since we've always found Finns to be sickeningly multilingual. Another complained that there's no daily room service, others said the bar service was terrible and they found the staff stressed out and "being chased by the somewhat angry-looking owner".

But on balance, it sounds like the kind of place where if you go in prepared for some cultural differences, and open to a bunch of new (and very cold) experiences, you can still have a great stay. Average rates start at $230 a night but can get much higher--it is expensive Finland, after all. But we think the views out of the glass igloos are pretty special.

[Photo: YoungRobV]

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Finland Country

It's looking rich of interest. It attracts to have an experience of it. I think  Finland is a fantastic country. But your article also put up some problems it's sound bad but not enough.
http://find.com/countries/finland

Cultural Differences indeed!

We are just recently back from a trip to Kakslauttanen, and most of the reviews on TripAdvisor are accurate (some of them are a little harsh on the food mind you). You're also right in that the Finns typically speak excellent English, but it seems none of the staff are Finnish and most are from South East Asia. Most of the staff are trying to be incredibly helpful most of the time, it's just that communication can sometime have a bit of a barrier. We wrote up quite a lengthy review of our time there: Kakslauttanen Hotel & Igloo Village and of some of the activities you can enjoy in nearby Saariselka.

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