HotelChatter

User symantix, who stayed at the IC during its soft-opening stage, declared the hotel to have "more kinks than a chiropractic convention" (heh) and added:

My room had a plethora of issues, including:
1. No internet (wired or wireless)
2. Various bugs in the TV operating system
3. A doorless rain-style shower that succeeded in drenching the entire bathroom floor because of its poor design
4. No bathrobes
5. No Minibar
6. 1 of the 2 phones was defective

The staff is a mixed bag. I encountered several people who clearly had little to no hospitality experience or willingness to please and they quite simply have no business working at a "4-star" property. Sadly, many of these uncaring employees work the front of the house.

No internet?! Oh hells no!

SteinVierrader, who stayed at the hotel on their first two nights after the official grand opening, said "the people make the difference:"

It was raining hard when we arrived, but we were met at the door with umbrellas & helpful people. We were quickly taken care of and off to our beautiful room in no time at all. That was surprising as we were there 2 hours early for check in. The room was well appointed and everything was in place... another surprise. I expected to have MOST everything there but, expected a missing iron or hair dryer or something.... Nope! O.K. there was one problem: the mini-bar wasn't stocked. That really didn't cause any problems, however.

So: B.Y.O.Booze just to be safe; and call to check on the Internet situation if it means as much to you as it does to us.