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Wooden Electronic Key Cards at DNC Hotels Still Getting Mixed Reviews

August 28, 2008 at 1:28 PM | 3 Comments

Wooden Electronic Key Cards--do they work or do they not work? That is the question going on around hotels in Denver during the Democratic National Convention.

As you might know already, the NY Sun said the key cards were a bust and we wrote about that. Then a PR rep for the key cards said that wasn't true and the general manager of the Sheraton (where the cards were reported to be abandoned) backed up that claim, saying the key cards were working just fine after an initial "user error." The Sun then issued an update.

Yesterday, we got word that the key cards were working just fine at the Hotel Gold Crown near the Denver airport.

So it seems like these wooden key cards are working and everything is fine and green dandy. Not quite. Thanks to a tipster who did some research for us, there have been some more incidents of these eco-friendly key cards not working. After the jump, see the problems people are having with the key card.

Kerry Dougherty, a columnist for the Virginian-Pilot, had some harsh words for the key cards.

Many times, when walking the corridor of my hotel, I see frustrated guests locked out of their rooms and cussing their keys.

Wooden keys are stubborn. They splinter. They break. And they don't hold a magnetic charge.

"If it doesn't work, don't worry, we'll get you another one," the desk clerk assured me Saturday night as he handed me my wooden key, adding, "Be careful. They're pretty fragile."

Fragility. Just what you want in a hotel key.

Over at Envirowonk, a political blog about green issues, Marsha encountered a clerk at the Sheraton who was giving out the real scoop on the key cards.

"They're wood, but they don't work too well in our doors," she said a bit sheepishly, handing me the usual slick credit card plastic set. "So here are your other keys." Valiant effort at replacing the plastic room keys, I said. Too bad it didn't work.

The City Pages blog also had some major frustration getting into their hotel room.

I've entered my room using this keycard roughly eight times. Most tries before a successful door opening? Nine. Least tries? One. Which happened once. Then I bought a lottery ticket. If I don't win, I'm going to use the ticket to try to open the door to my hotel.

And lastly, the Washington Post chronicled several reports of people unable to open doors with the wooden key cards.

"They didn't work," said lawyer Stephen Skinner, an elected Barack Obama delegate from West Virginia. "At all." Skinner got one of the balsalike cards as he checked into the downtown Magnolia Hotel and had to slog back to the lobby for a traditional plastic key....

And our colleague Alec MacGillis ran into Ned Lamont, the Connecticut cable industry entrepreneur who used some of his own millions in an unsuccessful attempt to unseat Dem-now-indie Sen. Joe Lieberman, making his trek to the Marriott Tech Center front desk to get help with his little balsa key.

Now, we understand that the traditional plastic key cards have issues too. We have experienced more times than we like to count returning to our hotel room late at night only to find the key card has been de-magnetized by something in our purse thus forcing us to haul our butts down to the front desk to get a new card.

So the wooden key cards are the same way. Except with more "user error."

Have you tried the wooden key cards? Did they work or fail? Let us know in comments below.

[Photo: City Pages]

3 Comments

  1. Jenna

    HotelChatter Editor
    August 28, 2008 at 1:53 PM




    In Which We Liken Key Cards to Cheetos

    Yikes. Is it even worth it? Like, if the goal is to be sustainable, aren't they using up even more resources when they have to produce both the wooden and the plastic key cards? I dunno. I still hold out hope that if science can figure out how to make Natural Cheetos absolutely delicious (seriously, try them), natural Key Cards should be no big thang.

  1. juliana

    HotelChatter
    August 28, 2008 at 2:45 PM




    WOODEN key cards

    they are made from wood. obvs these are not going to work as well as an actual key. "A for effort" for keeping the convention green but these will not change the world.

  1. uniq

    HotelChatter Member
    August 31, 2008 at 11:58 AM




    Wooden Electronic Key Cards ./. regular key cards

    actually, the material doesn't matter, it's the magnetic strip, the humidity and the encoding that matters for these kind of cards - if everything goes wrong, it's the batteries in the locks or a user error at the front desk...
    hopefully, this will be one of the annoyances soon to be discarded by use of RFID cards.

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