You've Been Overserved, Part Two :: A Happy Medium

August 28, 2008 at 2:39 PM | 0 Comments

A second installment of the "You've Been Overserved" chronicles. Enjoy.

Last week we told you about our experience checking into the Marriott Marco Island in Florida and our attempts to wrestle our luggage from the bellmen in order to make a clean getaway to our room for some much needed R&R.

Now we'd like to follow that up with an account of our ideal check-in experience at the Sofitel Lafayette Square in Washington D.C. last winter.

When our taxi pulled up in front of the hotel late one evening, two bellmen rushed over to open the door and alleviate us of our luggage--much as they did at the Marco Island Marriott.

Except, when we refused their assistant, they didn't push the issue, but simply told us where to find reception and then wished us a pleasant stay.

The next morning, we didn't hesitate to ask the doorman to direct us to the nearest Metro stop and found the conversation to be fondly memorable: he explained where we should go, we exchanged a few seconds of pleasant banter and then, we carried on with the business of our day and he, his. Aaahh...just right.

In fact, we liked the service level so much that we couldn't help but to ask about it. The hotel's director of sales and marketing, Ryan King, informed us that the Sofitel Lafayette Square's staff is trained to gauge the amount of service each guest is likely seeking and then respond accordingly.

So they'll step it up for guests requiring the royal treatment like ambassadors and other political figures.

Tags: Overservice / Sofitel Hotels / DC Hotels / Hotel Staff

by ChristineM

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