Cotswolds88 Wants Customers Who Aren't Always Right

Where: Painswick, Gloucestershire, United Kingdom

6/23/2008 at 10:21 AM
Tags: England Hotel Reviews, Odd Hotels, Hotel Staff

Cotswolds88 might sound more like a username than a hotel, but it is actually a new hotel that takes the 88 of its name from numerology. Also per its name, it's located in that increasingly snobby part of the English countryside known as the Cotswolds.

A recent UK Times reviewer was more than a little critical of its small rooms, relatively high price (mid-week rates start at £170 (US$335) and go much higher) and crazy website (we have to agree on that--what's with the elephant and the flying strawberries?). He was also unimpressed with the small motel-style TV bolted to the wall of his room.

Apparently owner Marchella De Angelis has a very modern attitude towards customer service; she told the UK Times reviewer that:

Traditional hotels apply the rule that the customer is always right, but we're in an evolutionary, futuristic stage and I don't believe that this can be possible, in as much that you can have facilities to keep every customer happy.

To sum up, the word around the traps is, if you ain't hip enough, don't book into the Cotswolds88. We warned you.

[Graphic: Cotswolds88 Home Page]