Check-In Kiosk 2.0 Unveiled at Hotel Technology Conference
The kiosks at the Hyatt Regency Denver do work!
Brad Pitt in Ocean's Twelve has a line that goes something like "I want a hotel to run like a hotel should." This may sound like something Yoggi Berra would mutter, causing a few heads to be scratched in the process, but it's a simple summation of all the stuff people want in their experience.
We feel the same way about the check-in kiosks we've encountered in the past. We've written about some positive experiences, but other experiences made us understand the "dust collector" nicknames they acquired. It seemed to us like the idea was ahead of the technology to make it actually useful and convenient.
Checking in at the front desk with a smiley clerk is usually fine, but sometimes you get off a flight that took 45 minutes to taxi to the gate, your driver didn't know north from his elbow and all you want to do is get to your room, throw on a robe and watch some TV with a cocktail and some fries.
Helping us to get to our room without annoying personal interaction, technology developer NCR recently unveiled new check-in kiosks this week at the 2008 Hospitality Industry Technology Exposition & Conference in Austin, Texas.
NCR hopes their new and improved technology will make for a more efficient, better-operating check-in kiosk, keeping hair on our heads and getting us to our gin and tonic and Sportscenter with ease.
The new kiosk technology will be initially found in many Hyatt Hotels across the country, home to many a weary business traveler. Guests will be able to print room keys, and receive basic information on hotel services via the kiosks.
For shy folks and those who want to make a bee-line for the room let's hope NCR has hotels purring like a Maserati.