Nearly four months on, we decided it was time to see if the hotel was living up to its own superior standards and judging by the reports on Trip Advisor, Andaz looks set to become la crème de la crème of five-star London hotels.

With compliments ranging from "A Lovely London Get-away" and "Best Hotel in London" to "This is the place to stay in London", we were hard-pressed to find a bad word written about the place. Until we came across Craig Walsh's review, that is.

Craig launched into an essay-length tirade on inattentive service and an unwanted 6.20am wake-up call, and was joined by a few others complaining about staff who were less than helpful.

Looks like that non-traditional "no front desk" policy seems to have ruffled a few travelers' feathers, but despite those few gripes it looks like the majority seems to be embracing Andaz's modern approach with open arms.

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