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And Now We Have the Quikbook-Smyth Relocation Email

Go To The Hotel's Web Site Where: 86 W Broadway [map], New York, NY, United States, 10007
December 29, 2008 at 2:42 PM | by juliana | 3 Comments

Looks like Smyth Tribeca won't be opening up by January 11th either. We just got an email from Quikbook, who we booked the hotel room through, explaining that we would be relocated to Thompson Lower East Side:

I am writing to you to inform you that the Smyth hotel has delayed their opening. I know this is disappointing, but we have secured you a new reservation at their sister hotel the Thompson Lower East Side at the same rate you booked for the Smyth hotel. Thompson Lower East Side just opened in 2008 and we have received excellent customer feedback on this property.

This sort of relocation also happened to us when we were trying to book a room for the LES opening over the summer. Instead we were moved over to 60 Thompson for the same rate that we paid for LES. The same thing will happen here. Our rate for Smyth will be the same for LES. And we wouldn't be surprised in Quikbook or Thompson threw in an upgrade. Or at least, they better. The Lower East Side is a vastly different location than Tribeca. Sigh. Thompson Hotels, what are we going to do with you?

Any more relocation stories out there? Send 'em to us.

3 Comments

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Return to » And Now We Have the Quikbook-Smyth Relocation Email

  1. Jenna

    HotelChatter Member

    On the plus side...

    When I asked if we could cancel our rezzie altogether, nobody gave us any problem. :)
    December 29, 2008 at 2:51 PM
    #Permalink

  1. Quikbook

    HotelChatter Member

    On the Quikbook side...

    Our sincere apologies, Jenna.

    We know hotel open-dates are notoriously optimistic and we always pad the dates by several days to account for delays. Our efforts didn't help in your case, though. Again, maximum apologies. Fingers crossed that the hotel will be worth the wait once it does open.

    Meantime, yes, we are offering our guests the option of moving to the Thompson LES. And we are indeed trying to get them all upgrades.

    December 29, 2008 at 3:44 PM
    #Permalink

  1. Archie102

    HotelChatter Member

    Thompson's web site still says Smyth is opening...

    Just checked Thompson Smyth website and according the web site they are still opening on 6th January... Would be nice if they could take some time to keep information updated on their web site. I just hope they will be open end of february, booked a few nights via quickbook. But I would not mind being rebooked to Thompson LES ;)
    December 30, 2008 at 4:40 PM
    #Permalink

Return to » And Now We Have the Quikbook-Smyth Relocation Email

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