HotelChatter

On November 30th, about two weeks after the opening, Dude_from_ptown said:

The service levels did not match the hotel's physicality. They were, at best, mediocre-- from the Front Desk to Housekeeping to Room Service. It was as if no one told the employees they were working in a luxury resort.

Housekeeping was terrible. I checked into a room in which the bathroom was not cleaned at all. The "clean" bathrobes in the closet had visible hairs. It took three days before my room was vacuumed, even after expressing my concern over it on a daily basis. Turndown service took place on only one night of the five that I stayed.

Yikes. A couple weeks later, gilly1283 reported something similar:

I attended a convention this past week. The place was simply not ready. The service was horrible--6-8 hours to get luggage from downstairs. This is not an exaggeration. Room service took upwards of 3 hours. Multiple packages were lost--the man I spoke to in the mail room told me they were not ready for 300 packages in one day. Conceirge was not helpful, and overworked.

ZappyUSA also got the same impression most recently, earlier this week:

To make a story short, we left with an unfortunate impression that the hotel has been renovated to cater to the very upscale parties and events of South Beach, unfortunatly undermining the guests that stay at the hotel for more then 1-2 nights...the same guests that look for prefessional and knowledgeble staff that truly make a difference.

Alright, so what we have here can probably be diagnosed pretty easily. Either this is a case of the vapid, gorgeous staff at a trendy hotel simply not doing their jobs well, or, more likely, the mega-resort is still working out all kinds of post-renovation re-opening kinks and the staff is still ill-equipped to provide the level of service to match the glitzy new luxury accomodations the new Fontainebleau offers.

[Photo: Fontainebleau Miami Beach Flickr]