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Security at Luxury Hotels Questioned After Mumbai Attacks

December 1, 2008 at 10:28 AM | by Jenna | 1 Comment

After September's deadly bombing at the Marriott Islamabad and, most recently, last week's devastating attacks on the Taj Palace Hotel and Oberoi in Mumbai, expect security of luxury hotels in every city to be beefed up.

As an MSNBC article points out, while luxury hotels may seem like safe havens for travelers abroad, they're not exactly secure oases:

Most security experts will tell you that a hotel is a prime "soft" terrorist target: multiple entrances and exits, easy vehicle access and dozens — and sometimes hundreds — of unattended bags in the lobby.

With that in mind, it goes without saying that luxury hotels will be ramping up security in a big way after last week's tragedy in Mumbai. While attacks of that nature are unfortunately not entirely preventable and, according to an New York Times story today, older luxury hotels may have design vulnerabilities like long hallways and high central atriums that make the structure difficult to escape and protect from attacks, there are safety precautions hotels can and will be taking to protect guests and employees.

The Oberoi, for instance, has not allowed any cars to be parked in front of the lobby's entrance (a glass wall) since the Marriott car bombing in Pakistan. At the Grand Hyatt in Jakarta, guards inspect all vehicles thoroughly, looking into all car trunks and using mirrors to check underbodies. Also, baggage is inspected by hand, and entrances are outfitted with metal detectors.

The Times points out that there are certainly more precautions that can be taken — particularly with regard to planning and preparedness of authorities and staff in the event that an attack does occur. At the Taj Palace last week, the attackers seemed to know the building very, very well, and "kept moving among large halls with multiple entrances, not allowing themselves to be cornered in small rooms without other exits." Authorities, unfortunately, were less familiar with the building's layout.

A security expert interviewed by the Times suggests a better system:

The police and first-response agencies should be working with the hotel industry to devise crisis action plans that would include computer programs detailing all internal and external aspects of hotel building structure ... For example, a prerecorded DVD walk-through of a hotel could be used to brief special forces assault teams to make sure that they know what to expect. Hotels may also ask staff to keep a closer eye on customers.

Of course, no safety program is going to be entirely attack-proof — but you can certainly expect tighter security at hotels in every major city. And as a guest, there are things you can do, too. Helpful suggestions from the MSNBC article:

· Before you even go inside, look for cars parked near the front entrance. If you spot an unattended vehicle parked near the front entrance, report it to a staffer.
· The same thing goes for unattended luggage in the lobby. Say something.
· If you spot entrances to the building that are not patrolled by security personnel, report those, too.

And the most important tip of all: "the bottom line is to be a proactive, aware traveler, and you increase the odds of your security and safety every time you stay at a hotel, wherever it is located."

[Photo: EPA/STR via Guardian]

1 Comment

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  1. justahelper

    HotelChatter Member

    Hotel Security -Terrorism

    As noted in the Times article, integrated and seamless coordinated communications and response between hotels and public safety first responders is essential. In the case of the Mumbai attacks, which were distributed urban assualts, real time, situational awareness is essential for response asset and force multiplication to be effective. There is a good discussion of Hotel security along with other Critical Infrastructure and Key Assets (CIKR)in the context of Mumbai and the impact of integrated preparedness and response through interoperable, real time sharing of communications and video. The article is at: http:mutualink.net/Preparedness_Today_December_2008.html#pagethree.
    February 10, 2009 at 5:42 PM

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