HotelChatter

Service
A friend booked a block of ten rooms to celebrate her birthday this past weekend. "Water King" rooms were booked for us, which should have partial ocean views. When I noticed that our room was facing the wrong way, I went to the front desk to inquire, who confirmed that we'd be "accidentally" given a regular king room and moved us. To a room with the soothing sounds of the ocean, but a completely non-functional ventilation system. We moved to our THIRD room; no water view rooms were available. I found out later that most of the couples were booked into regular view rooms instead of water view.

Birthday girl had left gift bags for her guests at the front desk. Concierge seemed clueless about the whole concept of packages being left at the front desk for guests? We had to ask for our gift bag.

To the front desk's credit, they did comp our parking and knock $50 off of our room cost when we complained at check-out, and promised us a letter entitling us to an upgrade if we return..

Amenities
All of these amenities were bragged about in the e-mail sent from the hotel to our birthday girl: Pools – closed. Spa – closed. Jacuzzi – closed. Heat lamps on balcony on Fifth Floor – absent. Ground-floor restaurant – open 10-2 pm, rather than 24-hours.

Facilities
In addition to the ventilation system being down in our second room, the A/C was out of service for the whole building, on an unseasonably warm Halloween weekend.

Okay, now I'm getting picky but...the pool table in the very cool Fifth floor lounge had a pronounced slope. I was considering putting sugar packets until one of the feet to level it. Seriously, they don’t' have a level? I'm not talking perfect – it's an older building, and the floors probably slope. This is what shims are for.

Sorry to sully the overwhelmingly positive reviews. The Kiehl bathroom stuff rocks and the bed is indeed super-comfy. We liked the rooms and the décor.

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