There was some initial confusion about whether guests could get it on their own iPhones or if it was only available on the hotel's stash of iPod Touches, which come with the application already pre-loaded.
But we cribbed the directions from a sheet of paper and managed to get it installed on our cracked iPhone. Here's how:
1.Get an Access Code: The front desk needs your iPhone number in order to give you an access code.
2.Enter In The Code: Once you have that, go to http://www.runtriz.com/mbi. Here you will need to put in your room number and the access code.
3.Download to Your Home Screen: Then Hotel Evolution appears on your screen in Safari. You can click the + sign at the bottom of the browser which says, "Add this page to home screen." The application is then installed on your iPhone home screen as MBI.
4.Live It Up: From there, you can order room service, request your car, or ask housekeeping to bring up the toothbrush and toothpaste that you have forgotten.
Our overall thoughts on this application? It's awesome and we think the Malibu Beach Inn is awesome for implementing it.
The service is totally free and it allows you to do those silly things that you would normally have to dial zero to get. The front desk clerk told us that the requests are sent from your iPhone or Touch to their computers and they will see them right away. So it's no different than ordering from a regular in-room telephone.
Since it's still pretty much in a testing phase with the hotel, they are double-checking your requests to make sure you did in fact order them.
The only issues we did have with this is that there was no Account Review/Checkout option on the Evolution. Additionally, if you want to make plans for show tickets or a night out or anything that a real-life concierge would do, the Evolution can do it, but we think it's better to use a human. Also, the choices under Concierge were not as specific as you might want or need.
Lastly, there were some misspellings on the descriptions ("anadian bacon" anyone) but hey, that happens to everyone.