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Blue Moon Hotel Responds To The Accidental Overcharging of a Guest

Go To The Hotel's Web Site Where: 100 Orchard Street [map], New York, NY, United States, 10002

October 13, 2008 at 5:00 PM | 1 Comment

Remember when the Blue Moon Hotel accidentally added a zero to a guest's hotel bill and didn't care? We thought that was pretty atrocious, especially that the hotel's general manager never even called the guest to apologize or keep her abreast of the situation.

Now, finally Blue Moon speaks. The hotel's management staff has left a detailed comment under the story explaining their side of the snafu.

Although I was not responsible for the error, I called this guest back immediately after she called, and in the spirit of the best customer service which our hotel is reknown for I listened sympathetically, assured her that the correction had been made, and I called our credit card processor, conferencing her in (NOT "talking to other patrons which I heard over the phone"), in order for her to personally realize that it was now her bank's responsibility.

You can go here to see the full comment and we urge you to do so. Thanks to the Blue Moon staff for taking the time to tell their side of the story. The hotel however has still not gotten in touch with the guest about the incident. Judging from the tone of their letters, we don't think they will be doing that anytime soon.

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Author Photo: juliana by juliana

1 Comment

Return to » Blue Moon Hotel Responds To The Accidental Overcharging of a Guest

  1. abigailmschilling

    HotelChatter Member
    October 13, 2008 at 6:44 PM




    very interesting

    At this point I feel like I have no idea what the actual truth is because I feel compelled to take Blue Moon's side despite the fact that an HC editor was perhaps (maybe?) on or near the scene of the crime.

    I had a similar experience once in customer service except I wasn't the customer. I was helping someone who I just couldn't please. She kept getting angrier and angrier as I talked her through the situation (very nicely and apologetically), and she kept changing her story and by the time she had spoken to my boss her version of the story had snowballed into total untruth.

    Soooo, I kind of believe that Shain isn't a bitch.

Return to » Blue Moon Hotel Responds To The Accidental Overcharging of a Guest

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