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A Not So High-End Travel Agent?

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  Site Where: 4200 E. Palm Canyon Drive [map], Palm Springs, CA, United States, 92264

8/20/2007 at 12:51 PM
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We did a little digging today because we had noticed some of the recent comments on the Welcome to the Parker episode reviews about the guest appearance of Jill Johnson a "high-end travel agent" who could send literally millions of dollars of business to the Parker Palm Springs with a favorable review. Or so says the hotel's manager.

Either way, the show made it seem like Jill Johnson worked for a posh travel agency with extremely wealthy clients--both corporate and leisure. The good news is that unlike the food critic in the premiere episode, Jill Johnson actually exists and works for a travel agency called TravelTrust, a corporate travel management company, where she is the senior VP. You can read her bio here.

But the bad news is when we plugged in Palm Springs into the TravelTrust's hotel database for a Labor Day weekend getaway, the first few choices that popped up weren't exactly high-end selections. They were The Ramada Palm Springs, the Vagabond Inn Palm Springs, and a Best Western.

To be fair, the Hotel Zoso and the Viceroy Palms Springs also popped up. Also, this was just a quick search on TravelTrust's website. Maybe if you contact them directly and set up a corporate account, they will have more posh offerings.

As for the Parker, well it pops up but it was sold out for the weekend we wanted. Interestingly enough, TravelTrust still has it listed under an older name Le Parker Meridien Palm Springs. There's not much else there on the description except it calls the hotel a place "where luxury is fun." Also someone posted a bad review of the place last November. Not surprising of course. But this hotel needs a jolt of good press immediately. When is this show over?

Related Stories:
· Welcome to the Parker :: Smart Hiring Practices Exemplified [HotelChatter]

3 Comments - Add Yours by juliana

Comments


AndrewC
HotelChatter Contributing Editor
Re: A Not So High-End Travel Agent? (none / 0)

I love Welcome to the Parker - true story or not - its a fun show, and I love watching behind the scenes action at a hotel.. Here's something I just found out - The Parker (formerly Le Parker Meridien Palm Springs) is still part of the Starwood umbrella - even allowing bookings through Starwood's site.. Interesting..

https://www.starwoodhotels.com/lemeridien/property/overview/index.html?propertyID=1911

by AndrewC on 8/20/2007 at 8:44 PM



luciferbumps
HotelChatter Member
Re: A Not So High-End Agent? (none / 0)

You guys missed the best part about this so called high end travel agent. Their vacation part of their website is powered by Travelocity. It is just a white page affiliate of Travelocity which is as upscale as McDonalds is fine dining. This show is a piece of garbage. Starwood should dump this hotel. im considering never staying at a starwood property again becasue of this horrible misrepresentation of a product.

by luciferbumps on 8/21/2007 at 8:32 AM



Hotelfiend
HotelChatter Member
Re: A Not So High-End Travel Agent? (none / 0)

As a former hotel employee and now an employee of a mega travel agency nothing boils my blood more than when a travel agent makes it sound like they can make or break a property. The ultimate decision maker is always going to be the traveler. While technology does exist to bias or suppress certain properties the booking agent is bound by the traveler's preference. They want the Parker, they get the Parker or the agency goes out of business. I also noticed that TravelTrust only has three locations and does not seem to be affiliated with any larger agencies (AMEX or Carlson) which would indicate to me that they do not have a large enough booking volume to justify that expense.

On a side note, I can't bring myself to watch this "reality" show as it sounds like an insult to the real stars in the hospitality business.

by Hotelfiend on 8/21/2007 at 1:38 PM


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