HotelChatter

The Finicky Traveler writes:

"As for my own room, besides its exasperating air conditioning, I could barely see what was in it even with the lights on. Perhaps it was better that way: Dark brown paint, heavy curtains, and dull fabrics may have been meant to give the place a lodge-y feel in winter but felt downright depressing in summer."

The pool was small and the service erratic, the latter due in part to a staff composed of trainees and seasonal temporary workers from other countries. The PR flack's response was that "St. Regis is a global brand with global guests and it is truly an asset to have such a diverse talent pool." Nice try, but here was reality, according to Landro:

"While some were helpful and competent, others, including those manning the phones, had a less-than-perfect command of English." "Invariably, I got a young man who sounded befuddled and asked if he could call me back. Invariably, he wouldn't."

We'd expect that at a place like Ruby's Inn at Bryce Canyon, but at a St. Regis hotel that averages $650 a night in the off season?

[photo by Esthr]

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