Barbara and I (SVP at Lorraine Travel which owns WhataHotel.com ) spoke but she really did not tell me that she was contributing to an article she was going to publish on Hotel Chatter until very late in the conversation after she asked a number of "loaded" questions, which is OK, because, there really is no "smoke & mirrors" in what we say or do on the site nor do we have anything to hide.

Whereas overall the review has some real positive points, like the nightly savings clients get by booking through WhataHotel.com, Barbara chose to focus on our "Book Now & Pay Later" slogan and trash it a bit. The fact is that even at the few hotels/resorts that really do require a deposit, guests still complete payment only AFTER they check-out(this is the second part of the slogan) even at these hotels.

We also felt the posting should have stated how WhataHotel.com stands behind all its offerings with its corporate name, address, & phone number  on every page of the site, unlike so many other web-marauders anonymously and irresponsibly posing as legitimate businesses, from a single car garage.  

So even though Barbara leaves readers without that exclamation mark that would have closed the chapter on this "Deal or No Deal" story, we're OK with that. You see, we're convinced that people who visit WhataHotel.com when they're looking to book a luxury hotel and compare us to the more prominent sites on the web, they'll be pleasantly surprised. This is  because even when our rates are the same (as the hotel's rates), the value of our Exclusive Perks, which are applicable with most bookings at the participating hotels, make our deals-The Real Deal! ( I just had to add the exclamation point ).  Most importantly though, our clients benefit from our reputation of over half a century in the travel business.

Thank you for your comments.

My article hinges on the WhataHotel video and website. That is, WhataHotel's own words and rates.

From the start, I saw this as a Read a Fine Print piece. That, reading the fine print, is one of the things I do as a travel journalist.

As you no doubt saw, I found WhataHotel's hotel collection impressive. Ditto the $175-per-night savings at Maroma.

I also described payment at checkout as "welcome news."

And it is.

Best,

Barbara

We're cool Barbara.

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