HotelChatter

San Francisco Hotel Reviews

The Clift Hotel's Manager Really Cares, At Least Online

May 4, 2007 at 1:55 PM | 0 Comments

While checking out the recent TripAdvisor reviews of the Clift Hotel in San Francisco, we noticed something rather interesting. The hotel's general manager has replied to at least six of the recent reviews and dating back to August 2006.

The responses tend to start off as a form letter, "Dear TripAdvisor Member, Thank you for taking the time to write." But they do address a whole range of issues like one guest's complaint about the hotel's design. This is how general manager Jenny Chmieleski responded:

Since our renovation in 2001, we have received many responses to Phillipe Starck's avante-garde lobby design. We appreciate that every person has a distinct and personal opinion regarding design aesthetic, and we accept that the style here at Clift may not be your particular cup of tea.

She even offers her email address in case the guest wants to contact her directly. Good on ya Jenny, so long as the general manager is genuine and not posing as a guest, they should most definitely get involved in the conversation. We would hope that the general manager would be available while the guest is still at the hotel as well.

[Photo: Jilles]

Related Stories:
· Clift Hotel reviews [TripAdvisor]