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Namasté, Cosmopolitan Hotel

Where: 8 Colborne Street, Toronto, ON, Canada

The Cosmopolitan Hotel in downtown Toronto bills itself as a place of tranquility in this hectic world. A popular (read: cliché) sales pitch in the travel industry these days, but does it fulfill its promise to cleanse and recharge? Most say yes, although some find irony in the hotel's pledge to pamper its guests.

Practice what you preach, argued one disgruntled guest from Scottsdale, Ariz.:

For a hotel that markets itself as a Zen retreat with it's primary purpose being rejuvenation and relaxation, this hotel fell abysmally short. My "view" room on the 17th floor had a view of a steel beam and a brick wall. My second room on the 9th floor had a floor to ceiling window in the bedroom that had blinds that were stuck in the "up" position. But that really didn't matter anyhow because the room was next to a loud generator that woke me up at three in the morning. After three nights of poor sleep, not having the basic amenities in the room such as creamer for coffee and lights that worked, I checked out early and found somewhere where I could actually "rejuvenate" from this hotel.

With the exception of Crabby above, we have heard plenty of visitors rave about The Cosmopolitan's exceptional amenities. Each of the hotel's 95 suites and two penthouses include floor-to-ceiling windows, a full kitchen, air purifier, washer/dryer, Sony CD player, and LCD flatscreen TVs. Bamboo décor and yoga mats also abound, naturally.

So is this a case of one bad crab apple? Could be.