It seems the hotel has also cancelled other guests reservations to accommodate this group. One reviewer says their reservation made in November 2006 for March 30th was cancelled nine days before arriving due to "a group." Their money was refunded and they were offered to stay at a lesser hotel, but it's doubtful this person will ever hit up that hotel again.
Over in the Cancun Forum, things really get heated amongst guests who didn't know before arriving about this group situation. A reviewer writes:
Upon checkin on Thursday, in order to get our room key, management insisted we accept a transfer to Sun Palace for Sunday, because they would be transforming Le Blanc into a Kosher, family resort without alcohol beginning on Monday. We quickly accepted because it was the only was to get our room keys. Negotiations on reduction of price, or spa credits, were fruitless. When the kids started pouring in on Sunday, we were screwed.
We have kids ourselves, but there is a reason you book adults only. You pay $500+ per night so that you have premium alcohol available if you want it. You pay that much so that you have gourmet food available, which hopefully includes non-Kosher/Passover foods like bread, meat, seafood, and countless other items.
Another guest said the hotel is getting $2.5 million for the deal to host a kosher weekend every year but who knows for sure if that's valid.
Apparently, what most outraged the guests (aside from not being informed of this situation earlier) was that management was not only rude and arrogant but also did not seem interested in retaining their loyalty and thus offered them no spa credits or drink comps or anything.
And we have to say, making the guests sign an agreement to leave for a lesser hotel on their last night to even get the room keys is a pretty dirty trick. But then again, we keep warning you about Mexico.
· Le Blanc Resort & Spa reviews [TripAdvisor]