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HotelChatter's Guide to Loyalty Programs:: Wyndham By Request

11/06/2007 at 9:39 AM
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Until recently we thought hotel loyalty programs were for Account Executives rolling their business travel points into a family vacation at a bland resort every year or two. However, funny thing happened when we started investigating these programs -- we found some of them are downright useful if you know how to cut through the red tape. This series is meant as a jumping off point to full fledged discussions on each loyalty program we feature. So comment, contribute, question, and cajole here.

The name of Wyndham Hotels loyalty program bothers us--Wyndham By Request. The name sort of implies that you have to ask for your rewards. But nevertheless, Wyndham has over 6,000 hotels so if you are a fan of Wyndham then you should have plenty of places to use your rewards.

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WYNDHAM HOTELS WYNDHAM BY REQUEST

WEBSITE: Wyndham By Request.

MEMBER BENEFITS: Member benefits include personalized rooms (think your favorite pillow type and newspaper), complimentary internet access and express check-ins and late check-outs.

BOOKING BASICS: Book rooms online. Or by calling 877-999-3223. As always, book through the hotel not any third-party booking site.

PHONE: 800-996-3426.

PARTNERS
None.

MILES: 500 miles per stay (unlimited)

CREDIT CARD: Doesn't have its own but participates in American Express’ Membership Rewards.

REWARDS: This is an amenity and benefits program. The only points members earn go to miles, not free nights, though there are member-only offers that include things like third night free.

WHAT WE LIKED: The benefits – free phone, free Internet, free photocopies, best room, personalized snack and pillow – seem like a good start, but why no points that earn free stays? There are members-only deals. But not enough to write home about.

FINE PRINT: None to note, really, except that miles are not applicable to Martha's Vineyard and London properties. And be nice! Wyndham, per its Terms and Conditions, reserves the right to discontinue a membership if a guest acts in “an abusive manner.”

Have a Wyndham By Request question? Have advice for fellow Wyndham Hotel groupies? Do tell.

Research compiled by HotelChatter's Barbara Benham.

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