I receive your daily email and find the bulk of your reviews interesting and informative, in particular the reviews that feature unbiased videos or photos.

When I looked at my own community of Cannon Beach, Oregon, I was surprised to read your piece about the Stephanie Inn. I felt that it lacked reasonable basis with the only reference being Trip Advisor comments, and one comment in particular from a single guest experience which seemed to sum up your feelings for our place, unfortunately without an experience of your own. The guest that posted the negative review on Trip Advisor spoke of a $600 per night room on the oceanfront, but I can assure you, the Stephanie Inn doesn't have a $600 room today. The 2nd floor Oceanfront Rooms start at $369 and go up to $429. These are high season rates for the coming year and I would let you know that specials abound in the shoulder and off season. Last week we featured oceanfront rooms at $199. We do have some specialty suites that run higher rates, but not even close to the $600 rate stated. Also to note, the guest room that the Trip Advisor reviewer stayed in featured a high season rate of $249.

I would be the first to say that there is no experience that I have ever had the pleasure of enjoying that I felt would appeal to all, and I won't begin to say that about the Stephanie Inn. It is a very special property with a focus on romance and I urge you to experience the resort for yourself. I think that you would find that the hotel has a unique charm that promotes relaxation and serenity.

All of this being said, I would state that I do not feel that we handled the guest interaction properly what-so-ever. I can assure you that the moment we became aware of the negative posting, we reviewed the experience with our staff and counseled them through the interaction to assure that the guest experience is above all expectations.

We are honored to be acknowledged by the Readers of Conde Nast for there Readers Choice Awards. As a 25 year, family owned Hospitality Company, creating an experience that is memorable and remarkable is our only goal. I hope you will contact me if you find your travels bring you back to the Oregon Coast and Cannon Beach. I would proudly be your host and I can assure you we will do our very best to create Great Memories for you and yours.

Ryan Snyder
President, Martin Hospitality