[Ed. Note: Hotel Maven The reception staff are incompetent and are not interested in resolving problems. It took them 5 days to fix my safe even though I reported that it needed batteries an hour after arriving. They also had our details incorrect when checking in and continued to mis-name us for the week. They charged us to use the Internet terminal and when we didn't actually use the voucher they wouldn't refund! They didn't know that the Internet terminal could print. On checking out our bill was incorrect. The reception staff would often talk to other guests over your shoulder, when you needed their attention to report a problem or make an enquiry.
The plus points are that the restaurant is good and the food slightly above average. The spa is well equipped but does get flooded on the floor in places and the outside jacuzzi has no seat to rest on. The spa staff are impolite and rude. They only gave some of our friends robes and others not. The bar staff and restaurant staff are pleasant and courteous.
To get to the spa/swimming pool you gave to walk through the bar! The ski room is large enough but cannot be reached from inside the hotel. The mini-bus driver who runs you to the lifts is very nice and a credit to the hotel.
This hotel is the only 4 star hotel in the resort so has no competition so I'm not expecting it to improve.
It's a real pity because the hotel furnishings and rooms are well equipped and the showers are great!
I don't recommend this hotel to anyone!
by
staro
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