HotelChatter

Hotel Hell / → All Tags

Compass Cove Defines Hotel Hell

Where: 2311 South Ocean Boulevard, [map], Myrtle Beach, fl, United States, 29577

When it comes to hotel reviews, we're not sure if you can get any worse than the Compass Cove Oceanfront Myrtle Beach Resort.

Imagine every bad adjective you can and it's probably in one of the many horrible reviews. Just check out one titled, "Disgusting, Filthy, Brutal in Everyway"

The complex is enormous with 530 suites; that's a lot to clean or not clean. Recently they pumped out $8 million dollars renovating the place, one would assume the reviews would go up. Not so as this recent review shows:

The room was not clean and I figured out why, because the cleaning crew is busy robbbing the rooms. On our 5th day there we left and went to a water park around 9:30 in the am and returned around 4:00pm. My one son checked his drawer where he had HIDDEN his wallet. All of his money was gone $180.00. My other sons wallet was missing $40.00, and they took a portable dvd player and a PSP. We went to management and we filed a police report. When they read our [door] lock to see when our room had been entered it had only been entered one time once we were gone, and the room had been cleaned. That really made us think it was the maid.

Things get worse still when this family approaches the management for help. It really seems this hotel has never heard of TripAdvisor and for the 530 some families that are still staying there; they surely haven't either. Instead of offering to help, the management eludes to motives for theft:

The Manager Phil was totally useless and all he wanted to talk about was how his grandson wanted a PSP and a cell phone. For all I know maybe his grandson now has mine. Our total loss was $920.00....The maintenance man that read our lock said that this has been happening alot lately and that he has been reading alot of locks.... Yes we did have a safe but everything did not fit in it. The police officer that took our report did give us some good advice, he said that you should never get maid service.

Related Stories:
· Compass Cove Resort Reviews [TripAdvisor]