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Radisson Delhi Staff Makes Up for the Fact That You're In India

Where: National Highway 8, New Delhi, India, 110037

There's a big difference between good hotel service and great hotel service. So what is it? It's more than the smiles and remembering your name. After reading a travel blogger's hotel experience at the Radisson in Delhi, we realize that great hotel service means going a lot further. We're very impressed with the following display of service:

As to Radisson Delhi, by default you got the superb service that you can expect from a 5 star hotel. But what impressed us more than anything were two things. The first was that given that my son has food allergies, their kitchen was very willing to prepare special meals for him. Secondly, we were scheduled to leave the day after the London Terror threat story broke, so there were extremely long delays and a lot of confusion at the Delhi airport. When the concierge at the Radisson found out that we were flying out that day, he actually came with us to the airport and basically guided and helped us through the checkpoints, the multiple luggage checks and stayed with us until our bags were completely checked and we were ready to go through security! Just an amazing experience.

This goes above and beyond what we expect and that in itself is what defines great service. Now, if only Delhi weren't so far away.

In reality however, we realize that this is just one account and when going over a larger amount one stumbles over reviews of so-so service and then comes back to the great service. Bottom line is if hotels want to pack a punch they should go the extra mile with us--not necessarily all the way to the airport though.  

Related Stories:
· Back from India [Anil John Blog]
· Radisson Delhi Reviews [TripAdvisor]