Even though I was, supposedly, a VIP guest, ( they upgraded me to to a Suite for no additional charge), they had increased my first night room rate by $100 over the agreed charge (the rate was increased to $304 for one night). The Front Office Manager removed the $100 excess charge when I called down to complain and apologized for the error.
My suite consisted of a large guest room with a equally large bathroom. Room amenities were sadly lacking. There was no coffee maker. Bottled water was provided at $4.95 per bottle. Two small water glasses were provided at the small guest room refrigerator (not a Mini Bar as the refrigerator was empty). There were no other glasses provided in the suite.
The bathroom has double sinks, make up mirrors, and the other normal Hotel bath equipment. The bath had marble walls and floors. The floor marble was polished marble. It was very slippery when wet and there were no grab bars or warnings provided.
The bath had a large Jacuzzi style tub with several defective jets. The water flow at the jets was also not balanced. Water pressure in the shower, on the 16th floor, was poor.
There was a sign in the bath noting that linens would be changed only once every 3 days, unless special arrangements were made with the hotel. The message noted that this was due to the need to conserve water.
The hotel provides high speed, wired or wireless Internet connections in the rooms for an added charge of $11.99 per day. The cost to the hotel for this service is only a very small fraction of this charge, probably considerably less than $1.00 per room per day. It is the highest cost I have ever seen at a hotel for this service.
There is a sofa located in the center of the suite. It has a cheap and unattractive green fabric. The sofa blocks the view of the lower part of the TV screen when viewed from the bed.
There is a 27 inch color TV in an armoire at one end of the suite. The TV is 23 feet +/- from the head of the bed and no binoculars were provided. The sleep timer on the TV remote control was inoperable. The TV needs to be raised about 12 inches to be able to view the entire screen from the bed.
The room carpet was a monotonous, stained, tufted beige colored carpet that appeared to be well beyond its useful life.
Our room, which was supposed to be a non-smoking room, smelled of stale cigarette smoke. There were ash trays located in the drawers of the bedside tables. Obviously, the Hotel had little concern for the fact that guests may smoke in rooms designated as non-smoking rooms.
Hosuekeeping was excellent. The room was very clean without considering the worn state of the fabrics and furnishings. There was no dust on any surfaces in the room and the beds were well made. Bath linens were refolded and placed neatly.
No linen changes seemed strange for a hotel charging more than $200 a night for a standard guest room.
Conclusion: The Mandalay Bay Hotel is in dire need of an extensive renovation. This hotel is in stark contrast to the newer the HOTEL at Mandalay Bay. The interior design, furniture, fixtures and equipemnt are far superior at the HOTEL and the room rates are only about 25% more than the standard room rates at the Mandalay Bay Hotel. Stay at the HOTEL. I suggest that you avoid the Mandalay Bay Hotel.