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Twelve Hotel Still Working Things Out

Go To The Hotel's Web Site Where: 361 17th St NW [map], Atlanta, GA, United States, 30363

June 22, 2006 at 9:30 AM | 0 Comments

[Ed. Note: Finally, we got a thorough first person review of the Twelve Hotel in Atlanta. Our tipster, who would like to remain anonymous, didn't love it mainly because the room took forever to be ready. Still in its infancy, we guess the hotel has somethings to work out. Enjoy.]

I recently stayed 3 nights at the TWELVE in Atlantic Station, Atlanta. It is indeed a luxurious hotel, but I have mixed feelings about it.

We had reserved a two bedroom room for 4 adults (their online reservation system is excellent, more hotels should copy it). The main problem was with check-in. We were there promptly at 3pm, and were told the room wasn't ready, it would be another 45 minutes.

Since the place was jam-packed (there was a hair show in the ballroom, spilling into the lobby/lounge) we walked around Atlantic Station - an upscale shopping/dining district next to the hotel. At 3:45pm our room wasn't ready. They wouldn't offer us complimentary drinks despite the 95 degree heat! At 5pm, the other half of our party arrived and the room was still not ready. The front desk was polite enough to check our luggage, then we walked outside some more. At 6pm the room was still not ready. We left in disgust for dinner. The room was ready at 7:15 when we returned, but the manager was not available for our complaints.

More on the hotel after the jump.

The other problems I had with our stay:

· The room floor plan was not as shown online. We had wanted 2 ensuite bathrooms with tubs, we got 2 bathrooms (only 1 was ensuite) but only 1 had a tub (both had gorgeous slate walk-in showers).
· For the price paid at TWELVE (and 15% tax), you expect free breakfast and parking. No such deal. Luckily there is a small supermarket adjacent to the hotel, which we used to supply the well-equipped kitchen in our hotel room. Parking is extremely inconvenient unless you use valet service. Self-parking is $14 every 24 hours.
· Heavy construction noise starts at 7:30am. Jackhammer sounds carry well up concrete walls! Atlantic Station is under construction for another year or so but the hotel can't do much about that.

But TWELVE is extremely well appointed, the Fitness Room and Hotel Club were great amenities. There is a free shuttle bus that circulates to IKEA and the High Art Museum subway station. We wandered the Lobby lounge and restaurant but never saw crowds before 8-9ish.

The GHOST system was useful. You can check your hotel account bill online, leave a customer satisfaction survey, and access a web browser. The granite, bamboo floors, down bedding, 3 flat screen TVs, soundproofing, and discreet housekeeping were luxurious touches.

Overall its a great place to stay if you have an Atlantic Station destination, but it has teething problems.

Related Stories:
· New Atlanta Hotel is Tech Trendy [HotelChatter]
· Twelve Hotel Reviews [TripAdvisor]

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Author Photo: juliana by juliana

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