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Hotel Hell

Nothing to Do at Westin Casuarina

Where: Seven Mile Beach, PO Box 30620, Grand Cayman, Cayman Islands

June 12, 2006 at 1:26 PM | 0 Comments

[Ed. Note: This pretty sun-soaked scene of the Westin Casuarina Resort & Spa in the Grand Caymans isn't always guaranteed. A faithful Starwood Preferred Guest member headed there for some fun relaxation in the sun. However, the steady rain made that impossible and since the Westin didn't offer Pay-Per-View movies, our tipster was left with little to do.]

The beach was beautiful, crystal clear and calm, and the pool was nice, with two hot tubs.  But, It rained almost the whole time we were there, so we were forced to find alternate forms of entertainment.

The lobby had some nice seating areas, and the pool bar and lobby bars were fun with great service.They have a business center, where they charge A dollar a minute for internet access.

They don't give you an actual paper, just a photocopy of headines.  Plus, I asked for it to be delivered each day and it only came once.  

Housekeeping is fine, they give you rum cakes on your pillow each night with turn down service.  But our room was across the hall from the housekeeping maintenance room, and they were so loud singing and screaming/talking at each other  each morning, that they woke us up.

Front desk was particularly unhelpful, while concierge was mediocre at best.

They don't have Pay-Per-View. So with all the rain we wanted to watch a movie.  I had brought some dvds, and we wanted to watch one, and they had no suggestions on how we could watch it.  I suggested  attaching something in our room, or rolling in a TV they use for conferences, or even using a conference room, but the answer they have me was just "no".  That's not ok when its rained 5 days in a row.

Rooms we're somewhat small,  but nicely renovated from the hurricane 2 years ago.  They didn't smell musty, like some other reviews I had read.  The bathrooms were great, with french doors opening in, and a seperate room for the toilet.  Bathrobes were nice to have since we were lounging in.

Overall a nice stay, but service was not to my Starwood standards.

Related Stories:
· Westin Casaurina Resort & Spa [TripAdvisor]