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Chateau Sonesta Taking it Easy

Where: 800 Iberville Street [map], New Orleans, LA, United States, 70112

March 1, 2006 at 11:35 AM | 0 Comments

As Mardi Gras comes to an end, NY Newsday visited the Chateau Sonesta complaining that hotel rates are still very healthy in New Orleans, largely due to high labor rates and the continuous influx of evacuees and workers filling up the hotel rooms.

But service is still lacking at the Chateau Sonesta.

Upon my arrival, I requested that the hotel staff fix a lamp, waited 45 minutes and then finally left to eat. When I returned, the door to my room was wide open. I'm no investigator, but this was clearly no robbery attempt; nothing had been touched.

When the reporter complained to the manager In response to my complaint, the concierge, asid that one of the new hotel workers "probably forgot to shut the door when he came to fix the lamp -- and also forgot to fix the lamp." Calls to the front desk were often followed by a 10-minute wait. Yikes.

Image via Deep Frid Kudzu/Flickr

Related Stories:
· Going Back to New Orleans [NY Newsday]
· Chateau Sonesta [TripAdvisor]