When we made hotel reservations, we spoke to the desk about the need for a wheelchair accessible room. When we arrived the wheelchair accessible room that we were promised was not available. The desk staff was indifferent and stated that a person can request a wheelchair accessible room but they could not promise to have one available.
We were given an otherwise very cool room but could not get the wheelchair into the bathroom. In order for my husband, who is a quadriplegic, to go to the bathroom we had to go to the men's restroom in the basement.
The next day we were given the ADA room. What a disaster. It was tiny. The bathroom door was wide enough but in very few ways it met ADA standards. I requested a shower chair that day but non were available. A small shower stool was provided on third day of our stay. (It was soiled !) My husband wasn't able to shower during our entire stay.
Yikes. Sounds like Vikram needs to look into things at DreamNY when he gets back to town.