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When Customers Aren't Right

December 22, 2006 at 11:58 AM | 3 Comments

Santa has given our Christmas present early and we're here to share it with you. So if you really want to know what the average day of a hotel worker looks like, you have to head over to the whiny complaining pages of the Crazy Hotel Workers blog. Under the motto "hotel employees of the world unite!", nobody seems to write about what a great day they had in their hotel, but there are pages upon pages of all the events that got their day down. Complaining guests, of course, bear the brunt of the complaints.

I was waiting on another guest and waiting for his credit reciept to print off, when another man came up and basically pushed his bill into my hand and looked at me dumbfounded when I told him to hold on a moment while i rang the other gentleman through. He goes "what? Are you busy?" I was like "no...i'm just standing here playing with the debit machine to see if it will give me free money...what are you blind?!"

Yet he was relatively polite compared to the guy who complained about getting a better room at no extra cost:

I'm sorry that the person in charge of your group did not reserve you a smoking room but told you they did. Yeah, it must be my fault. Go ahead and yell at me for a bit about it. Then, when I inform you that the only smoking rooms we have, are an upgrade from yours and you get it at NO COST...continue to yell at me for just a little bit longer...

Still another front desk employee has had so many bad experiences that he's started writing rules for future guests, including this one:

When you walk into the door and I smile brightly and say "Hello!", this is your cue to greet me back in some fashion. "Hi!" or even a simple nod and smile will suffice. If you ignore me I will interpret this as meaning you are illiterate and are not familiar with civilized social protocol. I will understand this to be your very first day out in the world after living your entire life in a dark basement, which explains why you don't have any manners.

Yep, it's always different on the other side. This holiday season, be nice to the hotel employees you meet and good things will happen in return.

Related Stories:
· What the Front Desk Clerk Knows [HotelChatter]

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Author Photo: amandak by amandak

3 Comments

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  1. markj

    HotelChatter
    December 22, 2006 at 12:07 PM




    This is hilarious...

    "Here is what I'm going to do to the next person that walks up to the desk while talking on their cell and throws their credit card at me:
    I'm going to glance with disgust at the card.
    I'm going to pick up my cellphone and call someone and start talking VERY LOUD.
    Perhaps they will realize how freaking rude they are.

    I mean...it's either that or reach across the desk, rip it out of their hand, and slam it to pieces in front of them."

    I am subscribing to this site.

  1. annie0007

    HotelChatter Member
    December 22, 2006 at 12:52 PM




    I love this

    "Dear ass-hat Euro-trash guest,

    Considering it's the holiday season, $100 isn't a bad rate at all for staying one night at this hotel. I'm sorry that the front desk girl didn't suck your microscopic wang when you checked in, but that's not my problem because I'm only the
    housekeeper."

  1. juliana

    HotelChatter
    December 22, 2006 at 2:26 PM




    Re: When Customers Aren't Right

    seriously, this is my best christmas present yet. now, i'm starting to feel much more sympathy for the front desk clerks, especially if i had to suffer thru this joke six or seven times a day:

    "When I quote you the rate, do not say "I just want to RENT the room, I don't want to BUY it." Last time I checked, you cannot buy a room for $100. Also, chances are that I have heard this joke half a dozen times today already."

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