Four Seasons May Be the Worst in WiFi Hell

October 31, 2006 at 2:59 PM | by juliana | 0 Comments

Thanks to an extremely in-depth review of the Four Seasons Palm Beach, we learn just how little Four Seasons cares about your internet access.

This hotel chains consistently charges $10 a day for wireless access (sometimes more, depending on location), despite the fact that you are probably paying more than $400 a night for your room.

And even though they are a luxury hotel chain, it seems the internet at this location doesn't work for shit.

The Four Seasons advertises internet, but the wireless does not work well - at least not in our room on the third floor (Room 303, which was otherwise a beautiful room). I bring an external antenna card, and despite this, neither my husband's nor my laptop could get a strong enough signal to connect wirelessly in our room to the internet.

So I used the ethernet cable provided in each room to connect to the desk. The problem is that the ethernet internet is incredibly slow (think dial-up speeds at times) and disconnects frequently (one night, about every 15 minutes). I called the front desk and spoke to their internet service directly (Wayport) to troubleshoot this, but nothing worked.....(Note that I tried the business center one day, and it was not a helpful substitute, because it took me over 30 minutes to reach one of the computers, since there are only two desktops and one laptop station and no time limit for the fortunate few in place ahead of you. So using the hotel's computers will not be a good solution for you business travelers.)

You know something's not right when you can get free WiFi in Panera without buying a single bagel or cup of coffee but as a paying guest of the Four Seasons, you need to fork over $10 for "possible" access.

A note to the Four Seasons, Ritz Carltons and other luxury chains: Just because your guests can afford the pricey room rates doesn't mean they think its okay for you to rip-em off on WiFi fees. And if you even want to make an honorable mention on our Annual WiFi Report, then you better start moving fast.

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