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WiFi Hell

WiFi Hell for Dorm Residents at Sheraton Baltimore North

Where: 903 Dulaney Valley Rd [map], Baltimore, MD, United States, 21204

October 12, 2006 at 1:42 PM | 0 Comments

It's old news that hotels across the country and even in Canada are having to play dorm for overflowing university campuses.

But while some hotels are prepared to handle the long-term, extended stay business traveler, it doesn't quite seem they know how to handle a 20-yr-old college kid.

Goucher College in Baltimore has put up many students at the Sheraton Baltimore North Hotel. One resident explains that she pays suite rates despite having the dorm furniture rather than the hotel furniture. Although she enjoys the pool, hot tub, and fitness room from time to time, overall living at the hotel causes more bad than good. Like WiFi hell. You'd think having free WiFi would be a bonus for a student, but think again.

Apparently the Baltimore Sheraton's network is anything but secure and their support team is anything but helpful:

"One night I was checking my Goucher email and a porn website popped up! I closed it, and ran a test for spyware on my computer and it found 101 of them." She remembers, "I called the [Sheraton technical support] and they ended up hanging up on me. Then, I couldn't get in touch with anyone from the Goucher HelpDesk.... That kind of problem wouldn't happen if I were living here."

Looks like the students aren't really treated like real guests, unless that is the Sheraton Technical Support would hang up on just anyone. Maybe it had something to do with all-night kegger and raiding the maid's cleaning carts.

Related Stories:
· The reality of having a hotel dorm room [The Quindecim]
· Sheraton Baltimore North Hotel Reviews [TripAdvisor]