HotelChatter

Hotels / → All Tags

Hotel Cosmopolitan Follow Up

Where: 8 Colborne Street, Toronto, ON, Canada, M5E 1E1

Toronto Film Festival

Our friends at Luxist pointed us to a hotel review they received today on Toronto's Hotel Cosmopolitan.

Here are some of the highlights, er, lowlights the guest cites:

The suite was tiny, the bed (for two adults) only full-sized, the linens, uncomfortable and crunchy. There was no bathtub, only a shower with not-hot-enough water and no pressure.

But, most disappointing of all, the service was atrocious. On the few occasions when I asked for anything (ice, my bags brought up) I not only waited for 40-60 minutes, but was told how the staff "had a lot on their plate" as a reason for the unacceptable delay.

When my tiny bottles of Bulgari shampoo and conditioner ran out, I was told that they were one to a customer, and given Neutrogena in their stead. Nice.
We paid over 300 a night for this.

No shower pressure and Neutrogena? What is Lauren Bacall hogging all the water and Bulgari?  We highly doubt the stars are getting these shampoo rations the plebes appear to be subject to.

[Thanks Deidre]

Related Stories:
·   Cosmopolitan Hotel Toronto Opens [Luxist]
·   Toronto Film Festival Hotels [HotelChatter]
·   Cosmopolitan Hotel Reviews [TripAdvisor]