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Niagara Hotel Kicks Family To The Curb At 1am, Allegedly

Where: 6700 Fallsview Boulevard, Niagara Falls, ON, Canada, L2G3W6

[Editor's Note: When are hotels gonna learn *not* to do this? Haven't they ever heard this story? One families series of unfortunate events explained below...]

Yesterday my family and I drove from Virginia to the Embassy Suites in Niagara Falls. This was their first trip to see the falls, and had beenexcited all day. We arrived late at night, but not only had a credit card confirmed reservation, we had prepaid for the room and had an Embassy Suites confirmation code.

The hotel refused to honor my prepaid reservation, having already sold my room to an earlier arrival. At first, I was told that there was no reservation in the system, even though I had a paper copy of the confirmation. Then I was told that the reservation was to start the following day, again even though I had a paper copy of the confirmation with Check-In and Check-Out dates on it. I was told by the Night Auditor to accept their booking me at another hotel or they would cancel my reservation for the remaining nights and I'd have to find my own hotel.

When I asked for a phone to call my travel company, the night auditor refused to provide one. When I insisted on getting what I had already paid for, she had security put me and my family out on the street (at 1 in the morning!) with the threat that they would call the police if we didn't leave.

Related Stories:
·   Niagara Falls Embassy Suites Reviews [TripAdvisor]
·   Yours is a Very Bad Hotel Revisted [HotelChatter]