An Open Letter to Steve Wynn

Go To The Hotel's Web 
  Site Where: 3131 Las Vegas Blvd South [map], Las Vegas, nv, United States, 89109
May 5, 2005 at 8:49 AM | by | ()

[Editor's Note: Hotel Maven dzot shares his frustration with the Wynn Las Vegas website. Enjoy.]

Dear Steve

I know you're very busy, what with trying to graciously accept all the accolades and monitoring the celebrity power rankings to decide who gets the fancy rooms first, but there is an issue that is in dire need of immediate attention. To wit:


And it's not garden variety suckiness, Steve. This thing could empty your pool complex through a straw in about 18 seconds.

At this very moment I am in the process of trying to check rates and availability for a trip scheduled sometime later this year. When I land on www.WynnLasVegas.com, I am presented with your logo and a button to click enter the site. Why? Of what possible use is that to me? Why force me to do that extra click, just take me to the main site.

More Website Bashing Post Jump

But that's a small problem. The big problem is that the entirety of your site is one enormous Flash application. The word 'enormous' is an enormous understatement. I confess I am on dial-up at the moment, but I began downloading the Flash application at 10:29. It is now 11:00 and the status bar says it is 19% downloaded. Even if I had broadband this would be enough time for a coffee break and quick look at what's available over at The Bellagio. You know this, of course. In fact you were good enough to put up the following message to read while I was waiting:

Thanks for coming to wynnlasvegas.com. It may take a little longer to enter our site than other sites...

That's because we've filled it with rich imagery of our resort and video remarks from some of our partners and collaborators.

So, thanks for your patience...and I hope you enjoy your visit.


This is atrocious (and I'm not talking about the awkward sentence structure). I do not come to your site for rich imagery and collaborator interviews. I don't come to your site to be dazzled and amazed. I come to your hotel for that. I come to your site to perform a task, and you have made it impossible for me to do that. So if I want to get information about rates and availability I now have to resort to picking up the phone or sending an email. That's a waste of time and effort. I don't need to have a conversation with a reservation clerk, I know what I want. With a well designed site, I could have that information and probably have made a reservation in a matter of 5 minutes. Instead, I have composed this entire letter to you while waiting to get into your site.

Now, I am not fooled for one second into thinking you had anything to do with this. I can't imagine you would be involved in anything so completely inartful and counter-effective. You need to track down the responsible parties and get the full story behind this. Use the hired muscle.Don't settle for anything less than a full confession. (Off the record, I'm betting Kerkorian is behind this.)

Feel free to contact me if you find yourself in need of further advice on this topic. My fees are reasonable. I accept comps.

Warmest regards,
David "dzot" Mazzotta

Archived Comments:

van Gogh painting

Dear Steve,
As I could not find a way to reach you otherwise
I would like to ask you if you are interested in
a large oilpainting  of a flowerstillife signed Vincent.(80 x 60 cm) If so I can send you all
it concerns Photos COA etc.
The work has been appraised  and attributed to Vincent van Gogh by a court certified
appraiser in the USA  PHD in Art History Mr.
Daniel Hersh Trottersville.
In the hope I may hear from you and thanking you for
your attention in this matter,

all the best

Picasso (Muse)

Hello Steve,

My name is Chris and my im trying to help my friend sell an original Picasso (Muse) Painting.  I can email you the appraisal report if you are interested.  Thank you very much and I look forward to hearing from you soon.  Chris