HotelChatter

But that's a small problem. The big problem is that the entirety of your site is one enormous Flash application. The word 'enormous' is an enormous understatement. I confess I am on dial-up at the moment, but I began downloading the Flash application at 10:29. It is now 11:00 and the status bar says it is 19% downloaded. Even if I had broadband this would be enough time for a coffee break and quick look at what's available over at The Bellagio. You know this, of course. In fact you were good enough to put up the following message to read while I was waiting:

Thanks for coming to wynnlasvegas.com. It may take a little longer to enter our site than other sites...

That's because we've filled it with rich imagery of our resort and video remarks from some of our partners and collaborators.

So, thanks for your patience...and I hope you enjoy your visit.

Steve

This is atrocious (and I'm not talking about the awkward sentence structure). I do not come to your site for rich imagery and collaborator interviews. I don't come to your site to be dazzled and amazed. I come to your hotel for that. I come to your site to perform a task, and you have made it impossible for me to do that. So if I want to get information about rates and availability I now have to resort to picking up the phone or sending an email. That's a waste of time and effort. I don't need to have a conversation with a reservation clerk, I know what I want. With a well designed site, I could have that information and probably have made a reservation in a matter of 5 minutes. Instead, I have composed this entire letter to you while waiting to get into your site.

Now, I am not fooled for one second into thinking you had anything to do with this. I can't imagine you would be involved in anything so completely inartful and counter-effective. You need to track down the responsible parties and get the full story behind this. Use the hired muscle.Don't settle for anything less than a full confession. (Off the record, I'm betting Kerkorian is behind this.)

Feel free to contact me if you find yourself in need of further advice on this topic. My fees are reasonable. I accept comps.

Warmest regards,
David "dzot" Mazzotta