HotelChatter

On behalf of the Soho Grand, she felt grateful that you took the time and money to stay a night with her - your comments are important to her.  As she approaches her ten year anniversary next year on August the 4th 2006, she too wishes to "stay classy" . After all , being the first hotel in the downtown area she has a responsibility to her younger sister The Tribeca Grand and other colleagues in the hood . She is also a Leo you see, they are natural leaders with a whole lot of pride. Therefore she welcomes the attention and comments - in fact all guests at the Soho Grand should feel free to fill out the feedback report which is included in the welcome pack in each room.

(Ed Note: or just drop a line in the comments section below--they are reading you know.)

So the lady has taken  careful heed of your your comments and suggestions :

Fix Your WiFi Network
The explanation to the extremely  slow Wi-Fi can perhaps be explained that it has only been recently installed in the last few months - so the Soho grand was  probably experiencing teething problems.  She has however taken your advice and has had words with her IT folks.  Guests should now be able to log on faster  to get to their fav sites like HotelChatter ;)  In future when facing these problems -  our "one touch guest response" service is one button on the phone  which connects you to our team who are there to handle  all  such problems from call to satisfaction. Feel free to work them -  they like a good challenge.

Remodel Your Rooms
The suggestion to re-model our rooms is uncanny because the Soho Grand has already begun renovating all her rooms. Naturally she wants to look good on her ten year birthday so renovations are already taking place and all rooms will be completed early next year. Each room will be a revitalization of the original design concept  with  new graphic carpets, leather headboards,  custom ceruse wood dressers , textured wallpaper , new soft furnishings . Its all about texture and natural materials so not only will she look good but she'll feel good too - too bad we can't say the same for all facelifts.  New additions have been added to meet the functional requirements of our guests like a custom screen wardrobe big enough to walk in or come out of - and YES! even flat screen TV's- which you thought of as well. You know what they say about good minds...

Please have a look at these pics of our new renovations

The Soho grand the gallery:
http://www.sohograndgallery.com/

Keep Up The Killer Ambiance
She won't can't take all the credit on this one, the décor and service is testament to our design team and all the staff who work at the Soho Grand respectively- this naturally extends to our guests who then create that  killer ambience and spirit at our hotels. So this ones for all of us!

Anyway The Soho Grand hopes you will visit her again and try one of her new renovated rooms - you are always welcome and we'd love to hear from you again.

Best Regards & Stay Classy,
The Soho Grand  

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