Safe Insurance Makes You Feel Like A Knob
Barry Williams, but not Greg Brady, let's us in on a convo he recently had with a Front Desk Clerk at an unnamed hotel.
Here's a conversation I had recently with a front desk clerk at a 3 1/2 star, internationally branded hotel:
Me: "But I never used it!"
FD Clerk: (looking very manufactured in his reply)
"Yes, I know, the charge is for insurance only sir - not for using it, we charge extra for that..."
Me: "But I didn't ask for it!"
FD Clerk: "Sir, there's a sign right here and it's been here on the front desk forever. You should have seen it when you checked in. There's nothing I can do about it..."
Me: (trying to look younger and bigger) "Well, I don't think that's right..."
FD Clerk: (peering around me) "Can I help you, miss?"
With all my years of hospitality knowledge, that's the only rebuttal I could muster.
"Well, I don't think that's right...?!!" Boy, did I feel like a knob!
I had just given Mr. Smartypants front desk commandant over a thousand smackaroos for a few nights stay and he was still going to sting me $2 each night for "Safe Insurance". Not for actually using the in room safe, mind you. Just the insurance.
· Conversation with a Front Desk Clerk [Hotel Online]