Cincinnatian Hotel Operations Manager Dan Brookbank's Response:
On behalf of the entire staff and management of The Cincinnatian Hotel, I would like to profess my utter astonishment at the vitriol expressed by this particular reviewer. Quite frankly, I doubt its veracity, as no complaint even resembling the one posted by sandpiper sally has ever been expressed in the almost 10 years of my tenure. I believe that my reasons for holding this review suspect should also result in reasonable suspicion ofrom almost any unbiased peruser of its content.
First of all, why not contact management on the night in question to express your frustration, especially if what is alleged to have taken place is so egregious? I can unequivocally attest that had mouse droppings truly been discovered and reported to management, the room would have been comped with no questions asked. It is blatantly irresponsible for Ms. Sandpiper to post an unfair and misleading opinion without giving management an opportunity to rectify the situation. There is absolutely no record of such a complaint being voiced.
Second, it is possible that Ms. Sandpiper did not receive the room she "requested" and for that I am sorry. Unless the room is guaranteed at the regular room rate, complimentary upgrades to rooms with Jacuzzi's are based upon availability at the time of check-in only. It never hurts to ask such questions and, of course, the Cincinnatian Hotel will always strive to accommodate its guest in every possible fashion; but unfortunately such requests must often be declined if the room can be sold at the prevailing rate.
And, one more thing, you have my personal guarantee that none of our rooms smell like an "old shoe."
Can we step in and arbitrate here, Wapner style?
In our best Judge Wapner voice
Ms. Piper. It is completely unfathomable that if you were so displeased with your room, you wouldn't complain to management on the spot. Why take your complaints to the web when you haven't even voiced your displeasure to the staff? If we were rooming with mouse droppings at a upscale hotel where Nick Lachey allegedly hooks up with Cincy women, we would definitely demand financial restitution on the spot and check into another hotel immediately.
Now Mr. Brookbank. You are right to doubt the veracity of the Ms. Piper's claims, however, other guests have alluded to the fact that your hotel is a bit worn and overpriced. We have a hard time believing the mouse dropping claims, but as far as the odor goes, sounds like you should look into that one a bit more.
Our ruling is for the defendant, however the plantiff should be comped her stay if she can bring forth proof that she was a guest.
Cue People's Court disclaimer
Now the real bombshell....the People's Court could be fixed? No. We refuse to believe it. That show was the original reality tv.
· Cincinnatian Hotel Reviews [TripAdvisor]