http://www.hotelchatter.com/ Hotel Reviews, Hotel Ratings, Hotel Openings en-us Copyright 2008 - SFO Media 2012-02-15T02:58:44Z HotelChatter HotelChatter http://www.hotelchatter.com/images/hcwhite.jpg http://www.hotelchatter.com/tag/Hotel%20Web%20Sites http://www.hotelchatter.com/story/2007/4/30/15384/4619 <![CDATA[<p><img src="http://www.hotelchatter.com/files/admin/hyatt_website.png" class="imgborder"/><p>A recent study done by the Customer Respect Group on <a href="http://www.hotelchatter.com/tag/Hotel%20Websites">hotel websites</a> and their "customer-friendliness" show that the industry has a long way to go in offering excellent online service.<p> <blockquote><p>Only two of the 14 biggest brands -- Global Hyatt and Marriott International -- scored higher than seven out of 10, or "excellent" performance. The hotel industry average was 5.8 points out of 10, not a stellar score for the increasingly popular method of buying travel -- as well as just about every-thing else. Other industries that the research group monitors, from retail to car rental firms, even airlines, fare much better at being Web-friendly. Only life insurance companies earned worse overall scores than hotels in serving juliana 2007-04-30T15:48:37-05:00 Search HotelChatter string http://www.hotelchatter.com/search/