http://www.hotelchatter.com/ Hotel Reviews, Hotel Ratings, Hotel Openings en-us Copyright 2008 - SFO Media 2012-02-15T10:58:05Z HotelChatter HotelChatter http://www.hotelchatter.com/images/hcwhite.jpg http://www.hotelchatter.com/tag/Hotel%20Management%20Responses http://www.hotelchatter.com/story/2008/4/2/134518/6180 <![CDATA[<p><p><img src="http://www.hotelchatter.com/files/admin/EHH_exterior.jpg" class="imgborder"><p>When the <a href="http://www.hotelchatter.com/hotel-reviews/The+East+Houston+Hotel/local/792"><b>East Houston Hotel</b></a> opened up on the Lower East Side last Fall, the first reviews that came in weren't so nice.<p><a href="http://www.hotelchatter.com/story/2007/10/29/114454/02/hotels/East_Houston_Hotel_Has_Its_First_Unhappy_Guests">The first guests</a> had to deal with hanging wire hazards and no food during the proposed continental breakfast hour. <a href="http://www.hotelchatter.com/story/2007/10/29/114454/02/hotels/East_Houston_Hotel_Has_Its_First_Unhappy_Guests#1">Another guest</a> complained that the hotel has a dizzying reservations process and bewildering cancellations policies, not to mention some hotel name confusion. <p>Yet one more guest complained that a Best Buy gift card <a href="http://www.hotelchatter.com/story/2007/11/1/145254/358/hotels/Trouble_Brewing_for_The_East_Houston_Hotel#2">had been stolen</a> from the room and the accommodations were pretty drab.<p>These complaints don't sit well with the hotel's manager Tim Cho who says the hotel has made great strides in improving its experience for hotel guests since the first juliana 2008-04-02T14:19:53-05:00 40.722863 -73.989377 http://www.hotelchatter.com/story/2007/5/3/204541/0229 <![CDATA[<p><img src="http://www.hotelchatter.com/files/admin/clift_mgmtresponse.jpg" class="imgborder"/><p>While checking out the recent <a href="http://www.tripadvisor.com/Hotel_Review-g60713-d112328-Reviews-Clift_Hotel_San_Francisco-San_Francisco_California-m10559.html">TripAdvisor reviews</a> of the <a href="http://www.hotelchatter.com/hotel-reviews/CLIFT+Hotel/ian/115065"><b>Clift Hotel</b></a> in San Francisco, we noticed something rather interesting. The hotel's general manager has replied to at least six of the recent reviews and dating back to August 2006.<p>The responses tend to start off as a form letter, "Dear TripAdvisor Member, Thank you for taking the time to write." But they do address a whole range of issues like one guest's complaint about the hotel's design. This is how general manager Jenny Chmieleski responded:<blockquote><p> Since our renovation in 2001, we have received many responses to Phillipe Starck's avante-garde lobby design. We appreciate that every person has a distinct and personal opinion regarding design aesthetic, and we juliana 2007-05-04T13:55:55-05:00 37.787010 -122.41135 http://www.hotelchatter.com/story/2007/4/24/13713/6271 <![CDATA[<p><img align="right" src="http://www.hotelchatter.com/files/admin/cosmo_brown.jpg">Wow, it seems that hotels thought to be closing/opening also come in threes. First, the <a href="http://www.hotelchatter.com/story/2007/4/23/19558/7649/hotels/W_Honolulu_To_Remain_W_Honolulu_Crappy_Views_Still_Included">W Honolulu</a> was to turn into a swank Balinese-themed hotel but ended up remaining a W. Then the <a href="http://www.hotelchatter.com/story/2007/4/24/125046/562/hotels/Update_Hotel_Du_Cap_Eden_Roc_Not_for_Sale">Hotel Du Cap Eden Roc</a> was reported to close but the owners said that talk of the hotel turning into a private residence was not true.<p>Now we learn that <a href="http://www.hotelchatter.com/story/2006/6/16/104757/726/hotels/Ireland_s_First_Gay_Hotel">Ireland's first gay hotel</a> actually never opened at all last June.<p>A tipster says the <b>Cosmo Browns @ the Ritz</b> in Carlow is neither a gay hotel or gay bar.<blockquote><p>Cosmo Browns @Ritz Hotel Carlow was NEVER a gay hotel. The last manager ran in to problems with banks etc. and the rumors had it juliana 2007-04-24T15:05:02-05:00 http://www.hotelchatter.com/story/2007/4/24/125046/562 <![CDATA[<p><img src="http://www.hotelchatter.com/files/admin/hotelducap_edenroc.jpg" class="imgborder"><p><i>Not for sale!</i><p>Yesterday, Cannes was abuzz with the news that by next year the popular <a href="http://www.hotelchatter.com/hotel-reviews/Hotel+Du+Cap+Eden+Roc/local/519"><b>The Hotel Du Cap Eden Roc</b></a> would be turned into a private residence. However, the hotel's current owners say that's not so.<p>We got this email from Lou Hammond, who apparently represents the hotel's current owners saying, <blockquote><p>The following statement relates to incorrect information on Page 6, New York Post on April 22 relating to the Hotel du Cap Eden Roc and as featured on your site. <p>Dr. h. c. August Oetker of the family owned Oetker-Group said today in respect to the rumors relating to the alleged sale of the Hotel du Cap Eden to Mr. Roman Abramovich:<p>"The Hotel du Cap Eden juliana 2007-04-24T13:45:44-05:00 http://www.hotelchatter.com/story/2007/4/9/143430/5463 <![CDATA[<p><img src="http://www.hotelchatter.com/files/admin/junglebay_NYT.jpg"><p>A while back, we did a PM Linkage that linked off to some of the hotel reviews that we received. <a href="http://www.hotelchatter.com/story/2007/3/11/112626/655/hotels/Disaster_Vacation_at_Jungle_Bay_Dominica">This review</a> about the <a href="http://www.hotelchatter.com/hotel-reviews/Jungle+Bay+Resort+%26+Spa/ian/235555"><b>Jungle Bay Dominica</b></a> however has been hotly contested by the resort's owner who wrote into us to say that the reviewer could not have possibly been a guest there.<p> As long time readers and hotel mavens know, we encourage both guest and hotel management involvement--as long as it is transparent. Our goal, as always, is to present you all sides of the story and let you, the potential guest, make your own informed decision on the property in question.<p>For now, we're placing Hotel Maven (if you are such a thing) <a href="http://www.hotelchatter.com/user/windieswanderer">WindiesWanderer</a> under juliana 2007-04-09T14:59:09-05:00 Search HotelChatter string http://www.hotelchatter.com/search/