HotelChatter

Tropicana is a waste of money!

You get better quality from a containter of Tropicana Orange Juice than you do from the quality and service at this hotel in Las Vegas.

My boyfriend and I stayed here for our one yr anniversary, him never having been to Las Vegas before, this hotel looked like a great price for its location, being I booked last minute (literally) to everywhere we wanted to go.

When i arrived after the exhausting 16 hour drive, It took about 20 minutes to check in, I asked for upgrade on the room that I had booked online, and grateously they did this with no problem. "Additional $25 per night" she said for the Island Tower with a pool view on the 10th level.

Sounded Like a Deal! I Was WRONG!
We got into our room and the room was over all in "good appearance and nice" until I layed down on the bed, there were rips in the comfortfer, stains on sheets, and towels in the bathroom. Like any guest I contacted the front desk, and about 45 minutes later they gave me new items.

This is just the start, my intention was to stay there for 6 nights.. It was April and their POOL was not open, every other hotel in LV including the MGM and Excalibur right nextdoor has their pool open.. their excuse was is "it wasnt hot enough" Since when was 95 degrees during the day and 75 at night not hot enough to open the pool?

Anyway-- we were gambling that night in the hotel,   we are both in our late 20's and with proper photo I.D. my bf had ordered a JD and coke the cocktail waitress said that he didnt look of age even tho she asked for I.D. and refused to bring us any drinks. This is like 1:30a-2:00a. We complained to the hotel manaager and security which corrected the problem. The next night we had the same problem with this coctail waitress and everynight their after.

Anyhoo we decided to go to bed around 2:30 since it had been a long day. Well to my surprise the sound of VIOLENT fighting next door, bang, scream, yell, breaking of items. I called the front desk. They sent security up.. ohhh about 20-30 mins after. It quited down.

This realy pissed me off The next morning i woke up around 8:00am to a MAID knocking at my room door. She had knocked for about 10 mins on my room and woke me up because she had to "clean the room". I was really pissed off and marched down to the front desk complaining.

Hungry, i wanted room service... guess what? Yeah NO ROOM SERVICE after 10pm til 6am...
It's funny that shitty hotels have this in LV and in Reno,but not the Tropicana, disapointment. Their resturants in the hotel were not even open due to some problem they were having.

Low and Behold the same thing happened the next night, the fighting next door at 3am and the maid awaking us at 8am

Finally I Had HAD IT, by day 3 i complained to the front desk, demanding a refund for the remainder of my trip that I had already paid for, and a refund on the room upgrade and all services i had charged .. since the hotel or it's management had done nothing at all to even help or correct any situation, they didnt even offer to move me to another room or even upgrade my room to their "Jacuzzi Suite" since i have been inconvenienced and this was my Anniversary Getaway. I had to go through 3 different people and spend about an hour  complaining at the front desk before finally... Ms. Nicole Christiansen helped me and reveresed my charges and apologized sincerely. She even gave me a free comp for food for the next day which was nice, and a late check out.

I booked out of that hotel and LV all together because we were both pissed off and took my Rental SUV and headed to AZ for a resort getaway.

The tropicana hotel is a crock, if it takes numerous complaints, esp when physical violence is happening in the room next to you, and your maid service just helps themselves @ 8am, and your pool isnt open in April for "SPRING BREAK WEEK", and your cocktail staff is rude b/c she doesnt want to serve you, or their casino table manager takes 1 hr to get you a players card, No Room Service after 10pm.... This hotel is a waste of your money.

GRANTED it is cheap w/ $59 per night starting rate, but you get what you pay for I guess... I Do Not Recommend This Hotel and Casino AT ALL. I suggest you be a little more generous with your hotel money budget and go to the Luxor (across the street) or Excalibur which is about $20 more a night but better service.