The Westin Pasadena
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Partner Reviews: The Westin Pasadena
foursquareIDAVOID THE VALET PARKING--THEY ARE THIEVES
My mom and I stayed at the Westin in Pasadena about one month ago. I had alot of stuff in my car having driven all the way from Wiscosin and I was going to be living in California for 2 moths. The valet service was relatively cheap, about $11/day for unlimited comings and goings so we decided to get it. I brought most of the items up from the car but left quite a bit in it, because we were tired having driven a long way and the valet parking claimed it was in a locked "secured" garage. In the morning when we went to check out we discovered someone with acces to the car and the key (I.e. the valet service) had gone through the car and taken $500 worth of items. We were understandably upset, and the hotel staff referred us to the valet company to deal with the theft. They assured me their insurance would cover this, and that it was not necessary to contanct the police. We contacted the police dept. anyway, and they said to deal with the valet people because their insurance would cover it. The valet people took an itemized list of the stolen items and photographed the car, and said I should expect a check with 3-4 weeks. Well, the check never came, and after contacting the insurance company the valet deals with, apparently I couldn't get a refund because I didn't give the valet an itemized list of everything I was keeping in the car (so what..they could know exactly what was in the car BEFORE they stole it?). That makes absolutely no sense. That is what insurance is for. This has absolutely darkened the time I've spent in California, and will never stay in a Westin Hotel again, and encourage my friends and business associates to do the same. PS--I hope you NEVER have to deal with the Pasadena police department either.
eh
Stayed with many Starwoods and this Westin is lower on the rungs. Rooms are tight. Service is as well. Was put on the Starwoods 'preferred' floor that looked exactly like every other floor. Stayed from a Thursday to Monday. Asked for a different room but was told the place was booked - yet the parking downstairs was ample and the common areas vacant. I've clocked a lot of time with Starwoods... Hate being lied to.
So Pasadena...
Beautiful and formal. Leave the children with the nanny at another location.
Great Getaway
Impressive Hotel and grounds. The Spa and Fitness center with outdoor pool and sauna overlooking historic city hall is amazing. They offer complimentary town car transportation to all area attractions and are within walking distance to Pasadenas great theatre district, Old Town and 1/2 block from the all new Paseo Colorado. This is truely a great place to getaway and relax. I highly reccommend
Nicer than Most
Made famous when a bus crashed into the side of it and was shown on national TV, the Doubletree is probably the nicest place to say in Pasadena, after the Ritz-Carlton -- and it's much closer to Old Town, which is probably where most people will want to hang out anyway. Good food right in the complex, with California Pizza Kitchen and McCormick & Schmick's right next door.
great cookies!
Great location. Great service. And, as always, great cookies. This hotel has an excellent work out facility and is close to Old Town. Good hotel for business travellers.
Twice What You'd Expect
A really lovely hotel -- spectacular, over-the-top decor and possibly the world's most extravagant breakfast buffet
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